Frequently Asked Questions
How is pricing calculated? Any hidden fees?
We always quote first, then work. After inspecting on site, our technician gives a clear, fixed quote — work only starts once you agree, with no surprise add-ons. Pricing depends on the blockage severity, location and tools required.
Is 'pay only when the smell is solved' for real?
Yes. For odour-removal service, if we cannot solve your smell problem, you do not pay the service fee. We are confident in fixing back-smell at the source, which is why we can promise this.
How fast can you come?
Within about 30 minutes in urban areas. We operate 24 hours, so urgent blockages or odour can be handled straight away.
Which areas do you serve?
All of Hong Kong — Island, Kowloon and the New Territories. We offer fast call-out across major districts such as Kwun Tong, Mong Kok, Tsuen Wan, Sha Tin, Tseung Kwan O and Yuen Long, and cover other areas too.
Are you really available 24 hours?
Yes — we operate 24 hours, every day of the year. For a blocked toilet or flooding late at night or on holidays, just call or WhatsApp us.
Can I book via WhatsApp?
Yes. WhatsApp 5340 0748 or tap the WhatsApp button on this site — tell us the problem and district, and we'll reply and arrange a visit quickly.
Can I just use drain cleaner myself?
Caustic drain cleaners are only marginally effective on grease and hair, and prolonged use corrodes pipes and grease traps and can burn skin. Professional tools and hydro-jetting are safer and more thorough.
Do you offer any guarantee?
We fully clear blockages rather than punching a small hole through, and explain the cause and prevention. If you have any concern about the service, contact us and we'll follow up.
Need someone on site now?
Call or WhatsApp 24/7 — 30-minute urban call-out, quote before we start.